Policies for Floralive®

International Shipping
To international destinations, standard shipping is by USPS Priority Mail when it is available.

USPS International (FlorAlive staff must fill out customs documents)

1-5 bottles $18 including insurance Priority mail

6-10 bottles $21.60 including insurance Priority mail

11-24 bottles $37 including insurance Flat rate Priority Mail

25-37 bottles $37 including insurance Flat rate Priority Mail

PRL Inc dba FlorAlive does not guarantee delivery of international packages sent by standard or priority mail due to the fact that some countries may mistakenly class flower essences as herbal "medicines" or pharmaceuticals and deny their entry. This happens rarely, but may occur. In the unlikely event that this occurs, the included insurance normally would offset loss of the order.

Note: The above international shipping and handling rates apply to most but not all countries. We will inform you by email if additional charges are required.

Return Policy

All items must be returned unopened and in their original condition with a copy of the original invoice within 30 days of delivery to be eligible for a refund (less shipping and handling fees). CUSTOM BLENDS ARE NOT RETURNABLE. Please return the item(s) with delivery confirmation (USPS) or choose a carrier (such as UPS or FedEx) that uses tracking numbers in order to verify delivery of shipment, as PRL, Inc. (dba FlorAlive®) is not responsible for return items lost during shipment. The product must be postmarked within 30 days of the product's arrival date to be eligible for a refund. Return postage is to be paid by the customer. All returns are subject to a 15% restocking fee. There are no returns on any discounted products.

Send return item(s) to:

PRL,Inc. (dba FlorAlive)
84 W. Fourth Ave.
Lobelville, TN 37097

Internet Privacy Policy

FlorAlive® has a strong commitment to providing excellent service to all of our customers and visitors of this web site, including respecting your concerns about privacy. We understand that you may have questions about how this web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern www.FlorAlive.com.

At FlorAlive®, meeting your needs and expectations form the foundation of everything we do–including protecting your privacy.

When you visit www.FlorAlive.com, the web server automatically recognizes only the Internet domain and IP address from which you accessed the site. This information does not result in the identification of your personal e-mail address or other personal information.

In addition, information is only gathered regarding the volume and timing of access to the site by collecting information on the date, time and pages you visited while at the site. This is done so that the content of the site can be improved. This information is not shared with other organizations. Again, only aggregate information is collected, and your personal information is not identified.

If you choose to share personal information, such as by subscribing to an e-newsletter, sending a message, or filling out an electronic form with personal information to make an order, the information will only be used for the purposes you authorized. Information will not be disclosed to third parties or other government agencies, unless required by state or federal law.

We do not sell or in any other way distribute information about our customers.

If you have other questions about www.FlorAlive.com privacy policies, or have suggestions on how these policies can be improved, please feel free to e-mail us at info@floralive.com, or contact us by telephone at 931-593-2300.